Blog

10 Strategy Tips From……

January 19th, 2012Jim Stewart

Tony Hsieh, a man who has taken a company from a start-up and sold it for multiple millions of dollars – and who has done it twice.

You really can’t argue with those kinds of results. While doing it once may involve some luck, I think doing it twice meets the important criteria of consistency.

Hsieh spent some time between building LinkExchange and Zappos.com learning how to play poker. He realized that there were many similarities between the game and business and so he made a list of the lessons he learned from poker that can be applied to companies.

Here are the ones that deal with strategy¹ :

  1. Don’t play games you don’t understand, even if you see lots of other people making money from them.
  2. Figure out the game when the stakes aren’t high.
  3. Don’t cheat. Cheaters never win in the long run.
  4. Stick to your principles.
  5. You need to adjust your style of play throughout the night as the dynamics of the game change. Be flexible.
  6. Be patient and think long term.
  7. The players with the most stamina and focus usually win.
  8. Differentiate yourself. Do the opposite of what the rest of the table is doing.
  9. Hope is not a good plan.
  10. Don’t let yourself go “on tilt”. It’s much more cost-effective to take a break, walk around, or leave the game for the night.

I particularly like #5 for 3 reasons.

Firstly, it’s particularly relevant – therefore easy for people to accept – given the current global economic situation.

Secondly, it makes the point that the need for flexibility isn’t new – it’s been around for at least as long as poker (Wikipedia says the game was first reported in 1852) but in reality much longer.

And, finally, flexibility is only one of the 10 points – you also need the other 9, for example long term thinking and differentiating yourself, to be successful.

Hsieh goes on to talk about the second biggest business lesson he learned.

He realized that the game had started before he joined it. So the most important decision he could make was which table to sit at. In business, one of the most important strategic decisions a business owner or CEO has to make is what business to be in.

But Hsieh had a further insight. In poker, while you can always change tables, you can only choose from the tables which already exist. However in business you can define your own market – which is what, for example, Southwest Airlines, Apple’s iStore – and Zappos – did.

My son gave me a copy of the book for Christmas and I’m only mid-way through it. But if you haven’t read it, get a copy. It’s an easy read packed full of wisdom. And, yes, I may have another post or two from it.

_____________________

¹Delivering Happiness: A Path To Profits, Passion and Purpose, page 65

Top Ten in 2011…….

January 11th, 2012Jim Stewart

The votes (page views) have been counted, the results can be announced!

Our top 10 blog posts in 2011 were:

  1. The 2 Truths Every Business Owner Has To Face which I wrote in early May was the winner by a significant margin. It talks about why many  owners ignore the second truth.
  2. 4 Things Every Business Owner Must Think About deals with the 6 reasons companies are sold and the 2 factors which are common to all of them.
  3. 10 Tips To Improve Your Public Speaking Body Language written by Mark Bowden of TruthPlane, is the first of our guest posts to make the list.
  4. Why You Need A Consultant With Hands-On Experience is one of several posts we wrote during the year about how to work with consultants.
  5. Bad Strategy – How To Spot It discusses the 4 hallmarks of bad strategy identified by Richard Rumelt in his book “Good Strategy/Bad Strategy: The Difference and Why It Matters”.
  6. Leading Business Plan Execution is the second guest post to make the list. Brian Brennan a Chartered Accountant and Chair for TEC Canada wrote this piece for us.
  7. Strategy, Culture and Leadership deals with how these 3 things affect the development and the execution of strategy.
  8. Social Media And Strategic Planning Make Interesting Bedfellows Marie Wiese of Marketing Co-Pilot demonstrates how social media can be used to strengthen the strategic planning process.
  9. 3 Surprising Strategies (Or Not) comments on 3 surprising things that emerged from the responses to our survey of 600 people in our database.
  10. 4 Laws Of Effective Implementation is one of the first pieces I ever wrote. If a weak plan strongly executed really is better than a strong plan weakly executed here are 4 “laws” that will make sure you execute effectively.

If you haven’t seen them before, here’s your opportunity!

Don’t Fool Yourself……

January 3rd, 2012Jim Stewart

Your strategy for growth is in place; your business planning is finalized; you’re all set for 2012 and it’s only 2 Jan.

Sounds good…….

A question if I may. Did you achieve or exceed your targets for 2011?

Who’s first?

You are and yes you did achieve your 2011 targets. Excellent, congratulations.

So how many years in a row is that?                                                             

Only one, eh? Hmm.

Well yes it is important because it means that in the last 2 years you missed your goals at least as many times as you made them. And if that’s a repeating pattern you’re not getting steady growth are you?

Who’s next? No you didn’t make your targets? OK.

Oh, you almost did? Well, actually “almost” isn’t good enough. What would have happened if Apollo 11 had almost got to the moon? Or if they had almost got the Apollo 13 astronauts back alive? See what I mean?

Almost doing something is not the same as doing it.

So here’s my point. Oh, you were wondering when I was going to get to the point.

OK well here it is now………Just one more, quick question first.

Have you developed a new strategy for this year or did you change your business planning process?

Why do I ask that?

Because if you missed your targets in 2011 – or haven’t made them for more than one year in a row – and you haven’t changed or modified your strategy and business planning process, what makes you think you’ll achieve or exceed your targets in 2012?

Why would using the same tools, in the same way, result in a different outcome?

The point is, you could be sitting there full of confidence for 2012 because you completed your strategic and business planning processes.

But the seeds of more missed targets are already planted and growing – because those processes aren’t delivering results.

Well, yes, you can do something about it now. You don’t want to wait until the end of the first quarter when a chunk of the year has already gone.

Get someone impartial to look at your strategy and business planning process for you.

Who?

We can. Give us a call and ask about our Tune Up. It’s quick and inexpensive. We’ll tell you what needs to be adjusted – if anything.

And you can go back to feeling confident about 2012.

Any questions?

If you enjoyed this you will also enjoy So Tell Me, What Is Strategy? and 4 Things Every Business Owner Must Think About.

Click here and automatically receive our latest blog posts

Management Consulting – A Strange Business?

December 20th, 2011Jim Stewart

Our guest this week is Paul Chato, CEO at Your Web Department™, the world’s first and only hosted website management system that lets people update and design their websites without programming. It’s hard enough to succeed in one career. Paul has succeeded in four different pursuits. See below…………

Jim Stewart, the custodian of this ProftPATH blog has given me some space here. I just hope he doesn’t regret it.

Management consulting is that strange business whereby if we only ran our companies better, more efficiently and with an attention to the obvious we wouldn’t need the service. Sure, there is the argument that having an outside opinion is a good thing but I tend to think we use that ‘outside opinion’ as a way to confirm long-held beliefs and then we use the assessment as a cudgel on the inefficiencies that we always knew existed. Some of us are blind to the obvious, but most are just insecure about doing anything about it. Maybe if we had better employees, or trusted them more we wouldn’t need management consultants.

But you know why having a relationship with a competent management consultant is a good thing? It gives you someone you can just plain talk to about stuff you can’t talk about to spouse or subordinates. It’s pretty lonely running an SMB and a good MC is vital to your mental health. Forget about the details about capital expenditures, or going over the P+L, sometimes you just need someone to talk to about the pressures and frustrations of running a business.

I think, as a trusted advisor, that’s the greatest role a management consultant can play. We’re only human.

More About Paul:

At first pursuing a potential career in nuclear physics, Paul chose, instead, to develop his creative skills. After graduating from Ryerson’s Radio Television Arts program he started Chato Art Ink, one of Toronto’s more successful independent design firms. He stopped designing to take up comedy, helping to form the now legendary Frantics Comedy Troupe, and will be forever remembered as Mr. Canoehead, “Canada’s aluminum-headed crime fighter.” Paul then joined the Canadian Broadcasting Corporation rising to the position of Head of TV Comedy. After considering a move to Los Angeles to take up a position as VP of Development at a major Hollywood studio, Paul instead chose to exercise his interest in computers. He started Electramedia and in the intervening years produced the hugely successful CD-ROM game Jewels of the Oracle, hundreds of corporate presentations, videos and Internet sites. In 1997 Electramedia switched its focus 100% to the Internet and most recently has become Your Web Department™.

If you would like to contact Paul email him at paul@yourwebdepartment.com

I’m Not Alone………

December 15th, 2011Jim Stewart

It started last year.

It continued to bother me this year but I didn’t say anything to anyone. I couldn’t, I wasn’t sure how to put it.

Then I found out that someone else felt the same way. He has a much higher, more public profile than me. And he wasn’t afraid to speak out.

That tipped me over the edge.

Just as I took my first couple of tentative steps, I discovered there’s someone else, also with a higher profile than mine, who is talking about it too.

I feel so much better. So I’ll say it out loud……..

The words strategy and strategic are being overused and misused. And it’s wrong because it’s causing confusion and doing harm.

It first became clear to me………….

…..when I read Richard Rumelt’s book “Good Strategy: Bad Strategy, The Difference and Why It Matters”.  I believe 3 of Rumelt’s 4 major hallmarks of bad strategy involve misuse of the words strategy or strategic.

He describes “Fluff” as a superficial restatement of the obvious combined with a generous sprinkling of buzzwords.

Rumelt’s example of fluff is a major bank stating “Our fundamental strategy is one of customer-centric intermediation.” Intermediation, accepting deposits and lending them to others, is what all banks do. And this one’s processes didn’t make it any more customer friendly than its competitors. The statement is fluff not strategy.

Then there’s “Mistaking goals for strategy”. For example he talks about a document labeled “Our Key Strategies” which was no more than a list of goals with no reference to a key strength the company could leverage to achieve the goals.

The third one is “Bad strategic objectives”. Rumelt talks about “dog’s dinner objectives”, a list of things to do with the label strategies or objectives, where 1 of the “to do’s” is to create a strategic plan. There are also “blue sky objectives”, which are simply a restatement of the desired state of affairs.

And now there’s someone else……………….

…..who is making a similar point. This week Harvard Business Review published a blog post by Joan Magretta called “5 Common Strategy Mistakes”. I think 3 of them also involve confusing strategy with something else.
First is confusing marketing with strategy. Doing that, she argues, means overlooking the point that a strategy not only requires a value proposition, it also requires a unique configuration of (companywide) activities that best delivers the value.

Next is confusing competitive advantage with what you’re good at. Companies often look inward, see a strength – and overestimate it. But to form the basis for a strategy a strength has to be something the company does better than its rivals. And that judgment can only be made by the market.

Finally there’s thinking that growth or reaching a revenue goal is a strategy. Sound familiar? Mistaking goals for strategy is on Rumelt’s list too. It’s not the goal (e.g., reach $50 million in revenue), nor is it a specific action (e.g., launch a new product, enter a new market, make acquisitions). Strategy is the set of integrated choices that define how you will achieve the goal; the actions are the path you take to execute or realize the strategy.

Now that I feel better, that I’m not alone…………

…..I’m going to continue speaking about it.

Because it will only get better if we get it into the open, get people, business owners, talking about it.

We have to stop overusing and misusing strategy and strategic. It’s causing confusion and doing harm to the most important part of a company – its business strategy.

By the way, you can see my first couple of tentative steps here and here

So Tell Me, What Is Strategy?

November 17th, 2011Jim Stewart
Look anywhere and you’ll see tweets, posts and articles containing the word strategy. Marketing strategy, social media strategy, sales strategy, financial strategy, meeting strategy - in fact every kind of strategy you can think of. Strategy - and strategic – are becoming greatly over used words. And in some cases they’re...

Being Profitable and Strong Increases Valuation

November 9th, 2011Jim Stewart
In my last post I talked about 4 things every owner of a successful business must think about. They are the 6 reasons a company is sold, the 2 factors which apply to each of those situations and what being “profitable” and “strong” mean. I promised then that I’d talk about how to make a company profitable and strong....

4 Things Every Business Owner Must Think About

November 7th, 2011Jim Stewart
A few years ago one of our clients was unexpectedly made an offer for her company. It took her totally by surprise and so we had to react quickly to the situation. She thought the offer was low and she tried to negotiate it up. That’s when I realized that, until then, she’d given no thought to selling and even less to maximizing...

A “BEMI” – Does It Work And Is It Really New?

October 21st, 2011Jim Stewart
In the last 2 weeks I’ve seen 3 blog posts talking about growth, all more or less claiming that their concept is the best or only way to grow companies in the future. But do these concepts really work (in anything smaller than a global corporation)? And are they really new? The first one is all about "big-enough market insights"...

Design Thinking and Strategy Development

October 14th, 2011Jim Stewart
A little while ago I asked our LinkedIn group the question “Is design thinking dead in the water or does it still have something to offer strategy?” I did it because I was on the fence a bit and Bruce Nassbaum who was one of Business Week’s major advocates for design thinking, had recently come out¹  and said he was moving...