When Is A Problem Really A Problem?

Sara Lear is the latest addition to our team of consultants. In the first of many blog posts, she shares a unique tip she learned while working with a client.

Determining how to prioritize business issues that must be addressed, can be very difficult.

I am currently working with a client and in an effort to help him allocate more of his time to work ON the business, I am currently working IN his business.

On a daily basis, I collect all the issues that arise from customers, vendors, etc. and at the end of each day we review them.

There is never a shortage of issues to address, but this client has an unusual approach.

The first time we sat down together I had organized the list several different ways. One showed issues by project, one by department and one was chronological. I thought that no matter how he wanted to see the information, I had all the bases covered.

Well you can imagine my surprise when we sat down at the end of the first day and the first thing he said to me was “Is it something money can’t fix?”

I did not know what to say – and for those who know me, this was a first!

The business owners I work with all face many challenges on a daily basis. As a strategy for prioritizing these issues, the ones involving money can often be set aside quickly.

Tackling the ones money can’t fix are the challenges that stretch and excite us.

As a project manager I have found several tools that are very effective to use on a daily basis applicable to personal management and client/corporate management. Keeping a detailed ‘issues log’ as well as ‘lessons learned’ database will help to track and identify the recurring themes that need to be addressed in your approach/operations.

So the next time you feel like the problems are mounting, just ask yourself “Is this one that money can fix?”

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Tags: business, challenges, issues, Jim Stewart, management, ProfitPATH, Sara Lear, strategy

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